Terms of Use

Last updated: November 3, 2025

Acceptance of Terms

By accessing or using Vida Life ("we," "us," "our," or the "Platform"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Platform.

These Terms constitute a legally binding agreement between you and Vida Life Foundation. We may update these Terms from time to time, and your continued use of the Platform constitutes acceptance of any changes.

Eligibility

To use Vida Life, you must:

Be at least 13 years of age
If under 16, have parental or guardian consent
Be capable of forming a binding contract
Not be prohibited from using the Platform under applicable laws
Have a legitimate connection to rare disease or health condition communities

Minors: Users between 13-16 years old must have verifiable parental consent. We implement additional privacy protections for minor accounts and parents may request access to or deletion of their child's information at any time.

Account Registration

When creating an account, you agree to:

Provide accurate and complete information
Maintain the security of your account credentials
Promptly update any changes to your information
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use
Not create multiple accounts for the same person
Not transfer or sell your account to others

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to the community.

Community Guidelines

Vida Life is built on mutual respect, support, and understanding. All users must:

Respectful Behavior

Treat all community members with respect and empathy
Respect privacy and confidentiality of others
Use inclusive and supportive language
Honor different perspectives and experiences
Report concerning behavior to moderators

Content Standards

Share experiences honestly and constructively
Respect intellectual property rights
Mark sensitive content appropriately
Verify information before sharing medical resources
Follow institution-specific guidelines

Content & Intellectual Property

Your Content

You retain ownership of content you post. By sharing content on Vida Life, you grant us a worldwide, non-exclusive, royalty-free license to:

Display and distribute your content on the Platform
Allow other users to view and interact with your content
Anonymize your content if you leave the community
Use anonymized content for research purposes (with consent)

Platform Content

Vida Life and its licensors own all rights to the Platform's design, functionality, and proprietary content. You may not copy, modify, or distribute Platform content without permission.

Prohibited Activities

You agree NOT to:

Provide medical advice unless you are a verified healthcare professional with a special badge acting within your scope of practice
Harass, bully, or threaten other users
Share false or misleading health information
Violate privacy by sharing others' personal information
Spam or advertise without authorization
Impersonate another person or entity
Use automated systems to access the Platform
Attempt to breach security measures
Violate any applicable laws or regulations
Promote dangerous or illegal activities

Health Information Disclaimer

IMPORTANT: Medical advice on Vida Life may only be provided by verified healthcare professionals.

Verified professionals (doctors, researchers) are identified with special badges and are the only users authorized to provide medical advice
Non-verified users may share personal experiences but must not provide medical advice or treatment recommendations
Content violation - Unauthorized medical advice will be flagged for review and may result in immediate account suspension or permanent ban
Institution administrators reserve the right to ban users who violate these Terms or community guidelines
Always verify the badge status of users providing medical guidance
Report violations - If you encounter unauthorized medical advice or any content that violates these Terms, immediately flag and report it so administrators can address it promptly
Emergency situations require immediate professional medical attention outside the platform

By using Vida Life, you agree not to provide medical advice unless you are a verified healthcare professional, and acknowledge that violations may result in permanent removal from the platform.

Privacy

Your privacy is fundamental to our mission. Our explains how we collect, use, and protect your information.

Key privacy features include:

SHA-256 email hashing for authentication
Content anonymization when leaving communities
Minimal data collection practices
No selling of personal data
GDPR and PIPEDA compliance

International Use

Vida Life operates globally with region-specific compliance:

You are responsible for compliance with your local laws
Content may be subject to different regulations in different countries
We store data in accordance with regional requirements
Some features may not be available in all regions

By using Vida Life from any location, you consent to the transfer and processing of your information in accordance with these Terms and applicable laws.

Termination

Your Rights

You may delete your account at any time. Upon deletion:

Your personal data is immediately deleted
Public content is anonymized to preserve community value
Private channels and messages are deleted
This action cannot be reversed

Note: For detailed information about data handling when you leave a community, including content anonymization and what gets deleted, please see our "When You Leave a Community" section in the .

Our Rights

We may suspend or terminate accounts that:

Violate these Terms or Community Guidelines
Pose a risk to user safety or privacy
Engage in illegal activities
Are inactive for extended periods

Disclaimers & Limitations

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

To the maximum extent permitted by law:

We do not guarantee continuous, error-free service availability
We are not liable for user-generated content or interactions
We are not responsible for third-party services or links
Our liability is limited to the maximum extent permitted by law
We do not guarantee any specific outcomes from using the Platform

IN NO EVENT SHALL VIDA LIFE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Indemnification

You agree to indemnify, defend, and hold harmless Vida Life Foundation, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from:

Your use of the Platform
Your violation of these Terms
Your violation of any third-party rights
Your content or information you provide

Governing Law

These Terms are governed by the laws applicable to your location:

United States: Laws of California, USA
Canada: Laws of Ontario, Canada
European Union: Laws of Ireland
Other regions: Laws of California, USA as default

Any disputes shall be resolved through binding arbitration in accordance with the rules of the applicable jurisdiction, except where prohibited by law.

Changes to Terms

We may update these Terms from time to time. When we make changes:

We'll update the "Last updated" date at the top
The information contained in this website is subject to change without notice
Your continued use after changes means you accept the updated Terms
If you disagree with changes, you may delete your account

Contact Us

For questions about these Terms of Use, please contact us:

Privacy inquiries: [email protected]

Mailing Address:

Vida Life Foundation

Legal Department

1769 Hillsdale Ave #24955

San Jose, CA 95154

USA